Network & POS Support Specialist

Outsource Access; United States; Remote; USD 40,500 - 49,500; Full time

Benefits offered by this job

Comprehensive HMO coverage

Group Life Insurance

Paid leave credits

Performance incentives

Overtime Pay

Night Differential

13th Month Pay

Job summary

A customer support solutions company in the United States is looking for a dedicated individual to provide technical support and resolve connectivity issues. This role involves guiding non-technical staff through troubleshooting, maintaining clear documentation, and ensuring a smooth operational flow. Candidates should demonstrate strong skills in root-cause analysis and be proficient with remote desktop tools. The company offers comprehensive wellness benefits, security coverage, performance incentives, and premium pay for overtime, ensuring a rewarding environment for professional growth.

Qualifications

• Natural knack for root-cause analysis across networking, hardware, and SaaS platforms.
• Ability to lead troubleshooting during busy shifts while remaining calm.
• Proficient in remote desktop tools and ticketing systems.

Responsibilities

• Resolve internet, VOIP, and POS connectivity issues quickly.
• Guide non-technical staff through hardware setups and system checks.
• Own every ticket from report to resolution.

Skills

Root-cause analysis

Troubleshooting

Documentation

Remote desktop tools

Networking (IP, DNS, DHCP)

SaaS platforms

Tools

TeamViewer

AnyDesk

Zendesk

Jira

Job description

A customer support solutions company in the United States is looking for a dedicated individual to provide technical support and resolve connectivity issues. This role involves guiding non-technical staff through troubleshooting, maintaining clear documentation, and ensuring a smooth operational flow. Candidates should demonstrate strong skills in root-cause analysis and be proficient with remote desktop tools. The company offers comprehensive wellness benefits, security coverage, performance incentives, and premium pay for overtime, ensuring a rewarding environment for professional growth.