Retail Tech Support Specialist – Onsite & Travel Ready

Central Network Retail Group, LLC (CNRG); Collierville (TN); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Employee discount

401k with employer match

Employee Assistance Program

Full-Time benefits including medical,

Job summary

Central Network Retail Group, LLC (CNRG) seeks a Technical Support Specialist to assist retail operations with hardware, software, and POS issues. The role includes on-site support with rotating shifts, remote work when weather or emergencies occur, and travel to store locations as needed.

You will resolve technical problems across CNRG brands, document all activities, and collaborate with vendors and internal teams to keep stores running smoothly and customers satisfied.

Qualifications

• Good oral/written communication with customers, vendors and colleagues.
• Customer service oriented and team oriented.
• Good organizational skills.
• Able to manage multiple tasks and priorities by impact.
• Must have a valid driver’s license.
• Travel to stores may be required; stores may be distant.
• Flexible schedule including weekends, evenings and holidays.
• IT Support: 2 years (Preferred).
• Retail or hospitality experience is a plus.
• Point of Sale experience is a plus.
• CompTIA A+ certification.
• Basic networking knowledge.

Responsibilities

• Provide comprehensive technical troubleshooting in person or via remote support.
• Support computing hardware, peripherals, printing/scanning equipment and telephony.
• Support Epicor Eagle POS and related peripherals.
• Collaborate with vendors and internal teams to resolve network issues.
• Maintain records of troubleshooting activities in the ticketing system.
• Exhibit proficiency in Google Suite applications.
• Manage incoming telephone inquiries with courtesy and efficiency.
• Address email correspondence and urgent system errors promptly.
• Document service requests accurately and track until resolution.
• Take ownership of tasks and communicate with stakeholders for completion.
• Thrive in high-pressure environments delivering excellent service.
• Prioritize workload to minimize operational disruption.
• Operate with minimal oversight and strong self-management.

Skills

Communication skills

Customer service orientation

Organizational skills

Multitasking

Valid driver’s license

Flexibility with schedule

Basic networking knowledge

Education

CompTIA A+ certification

Tools

Google Suite

Epicor Eagle POS

Job description

Central Network Retail Group, LLC (CNRG) seeks a Technical Support Specialist to assist retail operations with hardware, software, and POS issues. The role includes on-site support with rotating shifts, remote work when weather or emergencies occur, and travel to store locations as needed.

You will resolve technical problems across CNRG brands, document all activities, and collaborate with vendors and internal teams to keep stores running smoothly and customers satisfied.