Remote POS & Hardware Tech Support Night Shift

CGS Nexus

United States

Remote

USD 19,000 - 25,000

Full time

2 days ago

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Job summary

CGS Nexus is seeking a Technical Support Representative for night shift, a full-time remote role based in the USA. The position involves supporting retail locations with POS hardware and software, repairing equipment, and assisting in setup and installation of POS-related software.

The ideal candidate will have hardware experience, strong troubleshooting, networking knowledge, and own Windows device with dual monitors and reliable wired internet. Must be able to work at a rate of $16.00 per hour.

Qualifications

Experience replacing and configuring new hardware and software.
Strong POS hardware knowledge including peripherals.
Board-level electronics troubleshooting for terminals and PCs.
Networking proficiency.

Responsibilities

Provide comprehensive support, repair, and assistance to retail locations regarding POS software and hardware issues.
Repair and maintain equipment, including POS terminals, scanners/scales, printers, drawers, monitors, keyboards, and computers, along with their relevant software.
Assist in the setup and installation of new hardware and POS-related software.
Perform troubleshooting on core system remote devices.
Engage in various computer-related break-fix repairs as needed.
Effectively manage time, prioritize tasks, and work independently while maintaining strong communication with store staff.