Remote Entry-Level Tech Support Specialist

Remote Jobs; Rockville (MD); Remote; USD 40,000 - 55,000; Full time

Job summary

Razor is seeking a 100% Remote Junior / Entry-Level Customer Service Technician to support users with basic technical issues and system questions. This role is ideal for individuals starting their careers in technical support, who are patient, clear communicators, and comfortable in fast-paced environments.

No prior technical experience is required, as comprehensive training will be provided. You will be the front line between users and technical teams, documenting issues, following guides, and

Qualifications

• Strong communication skills with a clear, calm, and professional approach.
• Problem-solving mindset with the ability to stay composed under pressure.
• Ability to follow processes and document steps accurately.
• Comfortable using computers and learning new systems quickly.

Responsibilities

• Respond to user questions and basic technical issues.
• Follow guides and scripts to help resolve common problems.
• Document issues clearly and track them through resolution.
• Escalate more complex problems to engineering or support teams.
• Act as a bridge between users and technical teams.
• Help identify recurring issues and flag patterns to the team.
• Learn how systems work to troubleshoot more effectively over time.

Skills

Strong communication

Problem solving

Process adherence

Computer literacy

Time management

Team player

Tools

ServiceNow

Jira

Job description

Razor is seeking a 100% Remote Junior / Entry-Level Customer Service Technician to support users with basic technical issues and system questions. This role is ideal for individuals starting their careers in technical support, who are patient, clear communicators, and comfortable in fast-paced environments.

No prior technical experience is required, as comprehensive training will be provided. You will be the front line between users and technical teams, documenting issues, following guides, and