Remote Technical Service Manager - Enzymes & Fermentation

IFF; Wilmington (DE); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Training opportunities

401k

Vacation & holidays

Paid parental leave

Annual bonus plan

Job summary

IFF is seeking a Technical Service Account Manager for Grain Processing to deliver expert technical support to enzyme and yeast applications at customer sites in the Carbohydrate Processing market. The role is remote in the United States and involves extensive collaboration with Sales, Marketing and R&D teams.

You will conduct plant visits, analyze data, and develop models to optimize processes, while providing training and post-sale troubleshooting. Willingness to travel ~50%+ is required.

Qualifications

• Bachelor’s or Master’s degree in a scientific or technical discipline.
• 3–4 years in industrial biotechnology (enzymes, food, fuel alcohol)
• 3–5 years in a Carbohydrate Processing environment
• Strong analytical and problem-solving skills with data interpretation
• Proficiency with Microsoft Office; JMP or similar statistical software preferred
• Customer-focused mindset with strong relationship-building skills
• Ability to travel 50% or more

Responsibilities

• Provide specialized technical and scientific support for enzyme and yeast applications in customer environments
• Collaborate with sales teams during customer meetings, trainings, and onsite visits
• Serve as an internal technical expert on assigned product lines, applications, and limitations
• Conduct routine plant visits to perform process audits, lab analysis, and performance optimization
• Analyze process and laboratory data to identify improvement opportunities and make recommendations
• Develop tools or models to enhance data analysis and technical decision‑making
• Deliver customer training on product selection, application, and optimization
• Provide post‑sale technical troubleshooting during product testing and implementation
• Support account planning and identify business development opportunities from a technical and commercial perspective

Skills

Technical service

Analytical thinking

Customer focus

Data interpretation

Cross-functional collaboration

Education

Bachelor’s or Master’s in Biology/ Chemistry/Engineering

Tools

Microsoft Office

JMP (or similar)

Job description

IFF is seeking a Technical Service Account Manager for Grain Processing to deliver expert technical support to enzyme and yeast applications at customer sites in the Carbohydrate Processing market. The role is remote in the United States and involves extensive collaboration with Sales, Marketing and R&D teams.

You will conduct plant visits, analyze data, and develop models to optimize processes, while providing training and post-sale troubleshooting. Willingness to travel ~50%+ is required.