Remote Technical Service Manager - Enzyme & Fermentation

IFF; New York (NY); Remote; USD 95,000 - 125,000; Full time

Benefits offered by this job

Medical, dental, vision

401k

Parental leave

Annual bonus

Job summary

IFF is seeking a Technical Service Account Manager for Grain Processing. Based in the United States, this remote role provides expert technical support for enzyme and yeast applications in carbohydrate processing and fuel alcohol markets.

You will conduct plant visits, analyze data, train customers, and collaborate with sales/R&D. A biotech/Carbohydrate background plus JMP and Office skills are required; travel up to 50%+ is expected.

Qualifications

• Bachelor’s or Master’s degree in a scientific or technical discipline (Biology, Microbiology, Chemistry, Engineering, or related).
• 3–4 years in an industrial biotechnology environment (enzymes, food, fuel alcohol, or similar).
• 3–5 years in a Carbohydrate Processing environment.
• Strong analytical and problem‑solving skills with the ability to interpret technical data.
• Customer‑focused mindset with strong relationship‑building skills.
• Willingness to travel 50% or more.

Responsibilities

• Provide specialized technical and scientific support for enzyme and yeast applications in customer environments.
• Collaborate with sales teams during customer meetings, trainings, and onsite visits.
• Serve as an internal technical expert on assigned product lines, applications, and limitations.
• Conduct routine plant visits to perform process audits, lab analysis, and performance optimization.
• Analyze process and laboratory data to identify improvement opportunities and make recommendations.
• Develop tools or models to enhance data analysis and technical decision‑making.
• Deliver customer training on product selection, application, and optimization.
• Provide post‑sale technical troubleshooting during product testing and implementation.
• Support account planning and identify business development opportunities from a technical and commercial perspective.

Skills

Analytical skills

Independent work

Customer-focused

Education

Bachelor's or Master’s degree in a scientific or technical discipline

Tools

JMP

Microsoft Office

Job description

IFF is seeking a Technical Service Account Manager for Grain Processing. Based in the United States, this remote role provides expert technical support for enzyme and yeast applications in carbohydrate processing and fuel alcohol markets.

You will conduct plant visits, analyze data, train customers, and collaborate with sales/R&D. A biotech/Carbohydrate background plus JMP and Office skills are required; travel up to 50%+ is expected.