Remote Technical Service Lead - Enzymes & Fermentation

IFF; Saint Joseph (MO); On-site; USD 95,000 - 140,000; Full time

Benefits offered by this job

Training opportunities

Career development

Comprehensive benefits

Job summary

IFF is seeking a Technical Service Account Manager for Grain Processing. This remote US role focuses on delivering specialized technical and scientific support for enzyme and yeast applications within customer environments.

You will collaborate with sales, perform plant visits, and analyze data to optimize performance. The position requires 3–4 years in industrial biotechnology and 3–5 years in carbohydrate processing, with strong data interpretation and cross‑functional collaboration skills.

Qualifications

• 3–4 years of experience in an industrial biotechnology environment (enzymes, food, fuel alcohol, or similar).
• 3–5 years of experience in a Carbohydrate Processing environment.
• Ability to interpret technical data and solve problems.
• Travel willingness of 50% or more.

Responsibilities

• Provide specialized technical and scientific support for enzyme and yeast applications in customer environments.
• Collaborate with sales teams during customer meetings, trainings, and onsite visits.
• Serve as an internal technical expert on assigned product lines, applications, and limitations.
• Conduct routine plant visits to perform process audits, lab analysis, and performance optimization.
• Analyze process and laboratory data to identify improvement opportunities and make recommendations.
• Develop tools or models to enhance data analysis and technical decision‑making.
• Deliver customer training on product selection, application, and optimization.
• Provide post‑sale technical troubleshooting during product testing and implementation.
• Support account planning and identify business development opportunities from a technical and commercial perspective.

Skills

Analytical skills

Customer-focused

Self-motivated

Organizational skills

Cross-functional collaboration

Education

Bachelor’s or Master’s in science/engineering

Tools

JMP

Microsoft Office

Job description

IFF is seeking a Technical Service Account Manager for Grain Processing. This remote US role focuses on delivering specialized technical and scientific support for enzyme and yeast applications within customer environments.

You will collaborate with sales, perform plant visits, and analyze data to optimize performance. The position requires 3–4 years in industrial biotechnology and 3–5 years in carbohydrate processing, with strong data interpretation and cross‑functional collaboration skills.