Remote Technical Service Lead – Grain Processing & Enzymes

International Flavors and Fragrances; Bellevue (OH); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Vacation

Holidays

16 weeks paid parental leave

Annual bonus plan

Job summary

International Flavors and Fragrances (IFF) seeks a Technical Service Account Manager for Grain Processing. You will provide technical service to existing and new customer accounts, analyzing data, and guiding product selection, applications, and optimization in partner with Sales.

Based in the United States with remote work flexibility and a willingness to travel 50% or more, you will serve as a technical expert across carbohydrate processing and fermentation-related markets, driving customer

Qualifications

• Bachelor's or Master's degree in a scientific or technical discipline.
• 3-4 years of experience in an industrial biotechnology environment (enzymes, food, fuel alcohol, or similar).
• 3-5 years of experience in a Carbohydrate Processing environment.
• Strong analytical and problem-solving skills with the ability to interpret technical data.
• Proficiency with Microsoft Office; experience with JMP or other statistical software preferred.

Responsibilities

• Provide specialized technical and scientific support for enzyme and yeast applications in customer environments.
• Collaborate with sales teams during customer meetings, trainings, and onsite visits.
• Serve as an internal technical expert on assigned product lines, applications, and limitations.
• Conduct routine plant visits to perform process audits, lab analysis, and performance optimization.
• Analyze process and laboratory data to identify improvement opportunities and make recommendations.
• Develop tools or models to enhance data analysis and technical decision‑making.
• Deliver customer training on product selection, application, and optimization.
• Provide post‑sale technical troubleshooting during product testing and implementation.
• Support account planning and identify business development opportunities from a technical and commercial perspective.

Skills

Technical Support

Enzymes

Carbohydrate Processing

Data Analysis

Customer Meetings

Collaboration

Education

Bachelor's or Master's in Science

Tools

Microsoft Office

JMP

Job description

International Flavors and Fragrances (IFF) seeks a Technical Service Account Manager for Grain Processing. You will provide technical service to existing and new customer accounts, analyzing data, and guiding product selection, applications, and optimization in partner with Sales.

Based in the United States with remote work flexibility and a willingness to travel 50% or more, you will serve as a technical expert across carbohydrate processing and fermentation-related markets, driving customer