Remote Technical Service Manager: Enzymes & Fermentation

IFF; Pryor Creek (OK); On-site; USD 90,000 - 120,000; Full time

Job summary

IFF is seeking a Technical Service Account Manager for Grain Processing. The role is remote in the United States, supporting enzyme and yeast applications, data analysis, and customer training across carbohydrate processing and fuel alcohol markets.

You will collaborate with Sales, Marketing, and R&D to optimize processes and drive business opportunities. The position requires a scientific/technical degree, 3–5 years in related industrial biotech environments, strong data skills, and a

Qualifications

• Bachelor’s or Master’s degree in a scientific or technical discipline.
• 3–4 years in an industrial biotechnology environment (enzymes, food, fuel alcohol, or similar).
• 3–5 years in a Carbohydrate Processing environment.
• Strong analytical and problem-solving skills with the ability to interpret technical data.
• Proficiency with Microsoft Office; experience with JMP or other statistical software preferred.
• Customer-focused mindset with strong relationship-building skills.
• Self-motivated and results-oriented, able to work independently.
• Ability to travel 50% or more.

Responsibilities

• Provide specialized technical and scientific support for enzyme and yeast applications in customer environments.
• Collaborate with sales teams during customer meetings, trainings, and onsite visits.
• Serve as an internal technical expert on assigned product lines, applications, and limitations.
• Conduct routine plant visits to perform process audits, lab analysis, and performance optimization.
• Analyze process and laboratory data to identify improvement opportunities and make recommendations.
• Develop tools or models to enhance data analysis and technical decision‑making.
• Deliver customer training on product selection, application, and optimization.
• Provide post‑sale technical troubleshooting during product testing and implementation.
• Support account planning and identify business development opportunities from a technical and commercial perspective.

Skills

Analytical skills

Problem-solving

Customer-focused

Communication skills

Team collaboration

Independent work

Education

Bachelor’s or Master’s degree in a scientific/technical discipline

Tools

Microsoft Office

JMP

Job description

IFF is seeking a Technical Service Account Manager for Grain Processing. The role is remote in the United States, supporting enzyme and yeast applications, data analysis, and customer training across carbohydrate processing and fuel alcohol markets.

You will collaborate with Sales, Marketing, and R&D to optimize processes and drive business opportunities. The position requires a scientific/technical degree, 3–5 years in related industrial biotech environments, strong data skills, and a