Remote Technical Service Manager, Grain Processing

International Flavors and Fragrances; City of Rochester (NY); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Training opportunities

Learning and development programs

Medical, dental, vision benefits and 4

Parental leave and bonus program

Job summary

International Flavors and Fragrances (IFF) is seeking a Technical Service Account Manager in Grain Processing in the United States. This remote role partners with customers to deliver specialized enzyme/yeast support, data‑driven optimization, and post‑sale troubleshooting while collaborating with Sales, Marketing, and R&D.

Ideal candidates hold a science degree with 3–4 years in industrial biotech and 3–5 years in Carbohydrate Processing, plus strong data‑analysis skills and proficiency in MS

Qualifications

• Bachelor's or Master’s degree in biology, microbiology, chemistry, engineering or related fields.
• 3–4 years in an industrial biotechnology environment (enzymes, food, fuel alcohol, or similar).
• 3–5 years in a Carbohydrate Processing environment.
• Strong analytical and problem-solving skills with the ability to interpret technical data.
• Proficiency with Microsoft Office; JMP or similar statistics software preferred.
• Customer-focused mindset with strong relationship-building skills.
• Self-motivated, results-oriented, and able to work independently.
• Strong organizational skills and ability to prioritize in a dynamic environment.
• Ability to collaborate across Sales, Marketing, and R&D; willing to travel 50%+.

Responsibilities

• Provide specialized technical and scientific support for enzyme and yeast applications in customer environments.
• Collaborate with sales teams during customer meetings, trainings, and onsite visits.
• Serve as an internal technical expert on assigned product lines, applications, and limitations.
• Conduct routine plant visits to perform process audits, lab analysis, and performance optimization.
• Analyze process and laboratory data to identify improvement opportunities and make recommendations.
• Develop tools or models to enhance data analysis and technical decision‑making.
• Deliver customer training on product selection, application, and optimization.
• Provide post‑sale technical troubleshooting during product testing and implementation.
• Support account planning and identify business development opportunities from a technical and commercial perspective.

Skills

Technical support

Data analysis

Customer training

Project collaboration

Travel readiness

Education

Bachelor's or Master's in science

Tools

JMP

Excel

Job description

International Flavors and Fragrances (IFF) is seeking a Technical Service Account Manager in Grain Processing in the United States. This remote role partners with customers to deliver specialized enzyme/yeast support, data‑driven optimization, and post‑sale troubleshooting while collaborating with Sales, Marketing, and R&D.

Ideal candidates hold a science degree with 3–4 years in industrial biotech and 3–5 years in Carbohydrate Processing, plus strong data‑analysis skills and proficiency in MS