Remote Technical Service Manager, Grain Processing

International Flavors and Fragrances; Saint Joseph (MO); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Training opportunities

Learning and development programs

Benefits package: medical, dental, vis

Job summary

International Flavors and Fragrances (IFF) seeks a Technical Service Account Manager for the Grain Processing sector. Based in the United States with remote work, you will support existing and new customer accounts, delivering technical service across carbohydrate processing, enzymes, and fermentation applications.

You will partner with Sales, Marketing and R&D to provide process audits, data analysis, product optimization, and training, while traveling up to 50%+.

Qualifications

• Bachelor's or Master's degree in a scientific or technical discipline.
• 3-4 years of experience in an industrial biotechnology environment (enzymes, food, fuel alcohol, or similar).
• 3-5 years of experience in a Carbohydrate Processing environment.
• Strong analytical and problem-solving skills with the ability to interpret technical data.
• Proficiency with Microsoft Office; experience with JMP or other statistical software preferred.
• Customer-focused mindset with strong relationship-building skills.
• Self-motivated and results-oriented, able to work independently.
• Strong organizational skills and ability to prioritize in a dynamic environment.
• Ability to collaborate effectively across Sales, Marketing, and R&D.
• Willingness to travel 50% or more.

Responsibilities

• Provide specialized technical and scientific support for enzyme and yeast applications in customer environments.
• Collaborate with sales teams during customer meetings, trainings, and onsite visits.
• Serve as an internal technical expert on assigned product lines, applications, and limitations.
• Conduct routine plant visits to perform process audits, lab analysis, and performance optimization.
• Analyze process and laboratory data to identify improvement opportunities and make recommendations.
• Develop tools or models to enhance data analysis and technical decision‑making.
• Deliver customer training on product selection, application, and optimization.
• Provide post‑sale technical troubleshooting during product testing and implementation.
• Support account planning and identify business development opportunities from a technical and commercial perspective.

Skills

Analytical thinking

Problem-solving

Customer-focused

Team collaboration

Time management

Independent work

Organizational skills

Education

Bachelor's or Master's in science/engineering

Tools

Microsoft Office

JMP

Job description

International Flavors and Fragrances (IFF) seeks a Technical Service Account Manager for the Grain Processing sector. Based in the United States with remote work, you will support existing and new customer accounts, delivering technical service across carbohydrate processing, enzymes, and fermentation applications.

You will partner with Sales, Marketing and R&D to provide process audits, data analysis, product optimization, and training, while traveling up to 50%+.