Remote Technical Project Support — Temp to Perm

Loffler Companies; Boise (ID); Sur place; USD 42 000 - 56 000; Plein temps

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Résumé du poste

Fisher's Technology, part of Loffler Companies, is seeking a Temporary Technical Project Support Specialist to detect, analyze, and resolve software-related issues while minimizing impact on customers and operations. The position may transition to a full-time role within the organization after the project ends.

Responsibilities include handling inquiries via phone and email, remote troubleshooting, maintaining detailed records, educating customers, and coordinating with technical support and

Qualifications

• Exceptional customer service.
• Attention to detail and effective time management skills.
• Desire to grow skill set and grow within the organization.
• Experience with Microsoft Excel, Word, and Outlook.
• Some remote support experience preferred.
• Familiarity with using copier RUI (not required)
• Ability to explain technical concepts to non-technical users.
• Clear verbal and written communication skills.
• Familiarity with general IT concepts (hardware, software, networks).
• Adaptability in handling unexpected challenges.

Responsabilités

• Handle customer and internal inquiries via phone and email, providing personalized information.
• Troubleshoot and resolve product or service issues remotely, escalating complex cases when necessary.
• Maintain detailed records of interactions and communication resolution and next steps with other departments to address customer concerns.
• Educate customers on effective product or service usage.
• Efficiently manage multiple customer inquiries, ensuring timely responses.
• Prioritize urgent cases while maintaining service quality.
• Provide accurate and up-to-date information to customers.
• Collaborate closely with colleagues from different teams (e.g., technical support, sales) to resolve complex issues.
• Share insights and best practices within the team.
• Adapt communication style to handle various customer scenarios.

Description du poste

Fisher's Technology, part of Loffler Companies, is seeking a Temporary Technical Project Support Specialist to detect, analyze, and resolve software-related issues while minimizing impact on customers and operations. The position may transition to a full-time role within the organization after the project ends.

Responsibilities include handling inquiries via phone and email, remote troubleshooting, maintaining detailed records, educating customers, and coordinating with technical support and