Field Service Technician: Office Equipment & Customer Support

Fisher's Technology; Boise (ID); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical Insurance and Dental

Vision Insurance

FSA

401K Match

Paid Time Off

Tuition Reimbursement

Life Insurance

Disability Insurance

Job summary

Fisher's Technology is seeking a Field Service Technician to maintain and repair office equipment at customer sites or in-house. You will support the sales team, manage vehicle and tool inventories, and ensure timely data-entry in our systems.

The role emphasizes professional customer service, clear communication, and teamwork to meet service standards and drive customer satisfaction. Physical ability to lift and handle equipment is required.

Qualifications

• 1+ years' experience in customer service or related role.
• Clean Driving Record.
• Ability to provide professional customer service to internal and external customers.
• Strong verbal and written communication skills.
• Ability to effectively prioritize and execute tasks in a fast-paced environment.
• Ability to collaborate effectively with a team.
• Proven technical and analytical problem-solving skills.
• Ability to lift 25 lbs. frequently, 50 lbs. occasionally and 50+ lbs. with assistance.

Responsibilities

• Provide maintenance and repairs for office equipment (copiers, printers, etc.), on-site at customer locations or at the company office.
• Offer exceptional product and service support for customers as indicated by First Call Efficiency percentage.
• Support the Sales Team by providing communication about customer accounts and engaging with the Tip Lead program.
• Using parts and time efficiently and manage car-parts inventory to meet department standards set by Service Manager.
• Maintain all assigned equipment, vehicles, tools, and/or property in acceptable condition as verified by Field Service Supervisor.
• Accurately and efficiently complete paperwork and/or data-entry as required for the customer information database, e-Automate and other Remote Tech systems.
• Maintain a professional appearance, manner, and a level of customer satisfaction in alignment with department standards.
• Encourage customer feedback and survey participation upon service completion.
• Assist on special installs, setups, or other projects as assigned by Service Management.
• Report all situations regarding technical and/or customer related problems directly to Service Management.
• Successfully complete all required and/or voluntary training as outlined in career development objectives set by management team and personal goals.

Skills

Customer service

Driving

Communication skills

Prioritization

Team collaboration

Technical problem-solving

Physical strength

Tools

e-Automate

Remote Tech systems

Job description

Fisher's Technology is seeking a Field Service Technician to maintain and repair office equipment at customer sites or in-house. You will support the sales team, manage vehicle and tool inventories, and ensure timely data-entry in our systems.

The role emphasizes professional customer service, clear communication, and teamwork to meet service standards and drive customer satisfaction. Physical ability to lift and handle equipment is required.