IT Support

Reqroute, Inc.; San Jose (CA); Remote; USD 17,000 - 30,000; Part time

Benefits offered by this job

Life Insurance

Dental Insurance

Vision Insurance

Retirement Plans

PTO

Remote work environment

Part-time scheduling

Training and development opportunities

Opportunities to develop technical and

Job summary

Reqroute, Inc. is seeking a dependable, motivated Entry-Level IT Support Specialist to join our team in a remote, part-time capacity.

You will provide basic technical assistance to users, troubleshoot common hardware and software issues, and help maintain smooth day-to-day technology operations. This role is ideal for individuals who enjoy technology, troubleshooting, and helping others resolve computer-related problems.

Qualifications

• High school diploma or equivalent.
• Basic knowledge of computers, operating systems, software applications, and internet connectivity.
• Strong problem-solving and troubleshooting skills.
• Good verbal and written communication.
• Ability to explain technical information in simple terms.

Responsibilities

• Provide first-level technical support for hardware, software, and connectivity issues.
• Respond to support requests via email, phone, chat, or ticketing system.
• Troubleshoot computer, printer, application, and internet problems.
• Assist users with password resets, account access, and software installations.
• Document requests and resolutions accurately.
• Escalate complex issues to IT personnel.
• Help users navigate company systems and tools.
• Follow IT procedures and security guidelines.
• Maintain professionalism, patience, and clear communication.
• Protect confidential information per data security policies.

Skills

Troubleshooting

Communication

Remote work

Documentation

Customer service

Education

High school diploma or equivalent

Tools

Ticketing system

Email/Chat platforms

Job description

We are seeking a dependable, motivated, and customer-focused Entry-Level IT Support Specialist to join our team in a remote, part-time capacity. This position is ideal for individuals who enjoy technology, troubleshooting technical issues, and helping others resolve computer-related problems.The successful candidate will provide basic technical assistance to users, troubleshoot common hardware and software issues, and help maintain smooth day-to-day technology operations. Training and guidance may be provided to help the right candidate develop the skills needed to succeed.

Requirements/Responsibilities

• Provide first-level technical support to users experiencing hardware, software, and connectivity issues.
• Respond to technical support requests through email, phone, chat, or an online ticketing system.
• Troubleshoot common computer, printer, application, and internet connection problems.
• Assist users with password resets, account access, software installation, and basic system configuration.
• Document support requests, troubleshooting steps, and resolutions accurately.
• Escalate complex technical issues to the appropriate IT personnel.
• Help users navigate company systems, applications, and technology tools.
• Follow established IT procedures and security guidelines.
• Maintain professionalism, patience, and clear communication when assisting users.
• Protect confidential information and follow company data security policies.

Qualifications

• High school diploma or equivalent preferred.
• Basic knowledge of computers, operating systems, software applications, and internet connectivity.
• Strong problem-solving and troubleshooting skills.
• Good verbal and written communication skills.
• Ability to explain technical information in simple, understandable terms.
• Comfortable using email, online communication platforms, and digital tools.
• Strong organizational skills and attention to detail.
• Ability to work independently in a remote environment.
• Reliable internet connection and an appropriate workspace.
• Willingness to learn new technologies and follow technical procedures.
• Previous IT support experience or an IT-related certification is a plus but not required.

Benefits and Perks

• Life Insurance
• Dental Insurance
• Vision Insurance
• Retirement Plans
• Paid Time Off (PTO)
• Remote work environment
• Part-time scheduling
• Training and professional development opportunities
• Opportunities to develop technical and customer support skills