Remote Technical Project Manager, AI Delivery Platform

XYZ Venture Capital; United States; Remote; USD 123,000 - 137,000; Full time

Benefits offered by this job

Comprehensive healthcare benefits

Flexible Spending Account (FSA)

Flexible work schedule

Monthly internet reimbursement

Employee Assistance Program (EAP)

Flexible Time Off and Parental Leave

Job summary

Harness is seeking a Project Manager, Professional Services to own the customer journey from onboarding through adoption, coordinating multi-workstream implementations and aligning engineering, security, and executives to deliver value.

You’ll manage customer success plans, drive product adoption, and lead executive reviews, balancing delivery schedules with risk management in a SaaS environment.

Qualifications

• 5+ years in Customer Success, Technical Account Management, Program Management, or Professional Services delivery in a SaaS environment.

Responsibilities

• Own the end-to-end customer journey, from onboarding and implementation through adoption and value realization, as the primary point of contact for your accounts.
• Build and execute customer success plans that tie Harness capabilities to each customer’s business goals, and track measurable progress against them.
• Program-manage multi-workstream implementations: roadmap, milestones, scope, resourcing, and risk, coordinating Harness and customer teams throughout.
• Lead the engagement cadence: weekly status, proactive risk management, and clear communication, owning next steps rather than waiting for them.
• Drive product adoption and customer health, spotting risks early and resolving them with urgency.
• Run executive business reviews that showcase ROI and open the door to deeper adoption.
• Maintain clean project and delivery hygiene across your portfolio

Skills

Customer Success

Program Management

Technical Account Management

DevOps knowledge

Education

B.S. in Computer Science

Tools

Salesforce

Gainsight

Jira

Job description

Harness is seeking a Project Manager, Professional Services to own the customer journey from onboarding through adoption, coordinating multi-workstream implementations and aligning engineering, security, and executives to deliver value.

You’ll manage customer success plans, drive product adoption, and lead executive reviews, balancing delivery schedules with risk management in a SaaS environment.