Remote AI Software Delivery Engagement Manager

Bazeta; Northern (KY); Hybrid; USD 110,000 - 160,000; Full time

Job summary

Harness, the AI software delivery platform, is seeking a Professional Services Engagement Manager in the United States. You will act as the bridge between Sales, Professional Services, and Delivery teams to shape services engagements that deliver measurable customer outcomes.

You will partner closely with customers to understand goals, challenges, and operating environments, then design and position service solutions that maximize Harness value.

Responsibilities

• Partner with customers and account teams to understand business objectives, technical requirements, current-state environments, and desired outcomes.
• Lead scoping sessions, discovery workshops, and solution discussions to identify appropriate service offerings.
• Develop and present professional services proposals, solution recommendations, pricing, and Statements of Work (SOWs).
• Collaborate with Sales, Customer Success, Implementation Engineering and delivery partners to ensure proper scoping and staffing.
• Support pricing and contractual terms while addressing objections and mitigating risk.
• Drive bookings and margin targets through forecasting and opportunity management.
• Translate customer requirements into detailed implementation plans for a seamless handoff from sales to delivery.

Job description

Harness, the AI software delivery platform, is seeking a Professional Services Engagement Manager in the United States. You will act as the bridge between Sales, Professional Services, and Delivery teams to shape services engagements that deliver measurable customer outcomes.

You will partner closely with customers to understand goals, challenges, and operating environments, then design and position service solutions that maximize Harness value.