Technical Product Support Specialist - Electrical

Grainger Businesses; Lake Forest (IL); Remote; USD 34,000 - 51,000; Full time

Benefits offered by this job

Medical insurance

Dental & vision

Paid time off

401(k)

Tuition reimbursement

Employee discounts

Job summary

W.W. Grainger, Inc. is seeking a Technical Product Support Specialist for the Electrical category.

This remote role supports customers by phone, helping them select the right products and answer application questions. You will work a set CST schedule, reporting to the Manager, TPS Customer Experience, and collaborate with cross-functional teams. The ideal candidate has 5+ years in electrical systems and automation, comfortable navigating multiple software tools, and a customer-focused approach.

Qualifications

• 5+ years of relevant experience with electrical and lighting systems, wiring, and controls.
• Experience with Industrial Controls and Automation.
• Proficient with using multiple computer programs and navigating with several screens simultaneously.

Responsibilities

• Assist customers by telephone to identify the right Grainger product and provide post-sales support.
• Answer product application and troubleshooting questions for Grainger products.
• Document conversations and navigate Grainger online catalog and other systems.
• Capture and forward customer feedback to product teams.

Skills

Electrical experience

Industrial controls

Multi-monitor workflow

Job description

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Technical Product Support Specialist - Electrical

Location: LAKE FOREST, IL, US, 60045-5201

Work Location Type:Remote

About Grainger

W.W. Grainger, Inc. is a leading broad line distributor with operations primarily in North America and Japan. At Grainger, We Keep the World Working®by serving more than4.6 million customersworldwide with maintenance, repair andoperating(MRO) products and value-added solutions delivered through innovative technology and deep customerexpertise. Known for its commitment to service and purpose-driven culture, the Company reported2025 revenue of$17.9 billion. For more information, visit www.grainger.com .

Compensation

This position is hourly. The anticipated base pay compensation range for this position is $24.67 and $37.02

Rewards and Benefits:

With benefits starting on day one, our programs provide choice and flexibility to meet team members' individual needs, including:

• Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing.
• 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
• 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
• Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools.
• Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.

The pay range provided above is not a guarantee of compensation. The range reflects the potential base pay for this role at the time of this posting based on the job grade for this position. Individual base pay compensation will depend, in part, on factors such as geographic work location and relevant experience and skills.

The anticipated compensation range described above is subject to change and the compensation ultimately paid may be higher or lower than the range described above.

Grainger reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion at any time, consistent with applicable law.

We are hiring a Technical Product Support (TPS) Specialist for our Electrical product support team. In this specialized role, you will assist our customers by telephone by selecting the right product, providing post-sales support, and answering product application and troubleshooting questions for a large range of Grainger products. Enjoy your weekends off!! This is a remote work from home position in which you will be provided with an 8.5-hour work schedule from 10:30 a.m. - 7 p.m. CST Monday - Friday. You will report to the Manager, TPS Customer Experience.

See how Technical Product Support Specialists help customers find the products they need for our different product categories!

The ideal skill set for this role is found in those who have experience applying, maintaining, and troubleshooting the following:

• Electrical and lighting systems, wiring, and controls. (electrical experience is required, we will train on lighting systems as needed).
• Experience with Industrial Controls and Automation.

You Will:

• Communicate with external customers such as end-users, maintenance technicians and contractors and internal customers including parts and sourcing specialists, sales, and store team members.
• Provide excellent technical product support by telephone while using multiple computer programs and applications at the same time to identify a solution and to document the conversation, including navigate websites, conduct web searches, or conduct product searches using Grainger online catalog.
• Use industry-related experience, formal vendor training and on-the-job learning opportunities to achieve and maintain a high level of technical expertise on the products Grainger sells.
• Capture and forward feedback product teams about products based on interaction with customers and field team members.

You Have:

• Qualified candidates must have 5+ years of relevant job experience or hands-on field experience, installation, maintenance, troubleshooting and repair of electrical and lighting systems, wiring, and controls.(Electrical experience is required, we will train on lighting systems as needed).
• Experience with Industrial Controls and Automation.
• Proficiency in computer use and ability to navigate different applications at the same time with multiple screens/ dual monitors.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace.

We are committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one’s employment, should you need a reasonable accommodation during the application and selection process, including, but not limited to use of our website, any part of the application, interview or hiring process, please advise us so that we can provide appropriate assistance.