Remote Electrical Product Support Specialist

W.W. Grainger, Inc.; Lake Forest (IL); Remote; USD 34,000 - 51,000; Full time

Benefits offered by this job

Medical insurance

Dental & vision

Paid time off

401(k)

Tuition reimbursement

Employee discounts

Job summary

W.W. Grainger, Inc. is seeking a Technical Product Support Specialist for the Electrical category.

This remote role supports customers by phone, helping them select the right products and answer application questions. You will work a set CST schedule, reporting to the Manager, TPS Customer Experience, and collaborate with cross-functional teams. The ideal candidate has 5+ years in electrical systems and automation, comfortable navigating multiple software tools, and a customer-focused approach.

Qualifications

• 5+ years of relevant experience with electrical and lighting systems, wiring, and controls.
• Experience with Industrial Controls and Automation.
• Proficient with using multiple computer programs and navigating with several screens simultaneously.

Responsibilities

• Assist customers by telephone to identify the right Grainger product and provide post-sales support.
• Answer product application and troubleshooting questions for Grainger products.
• Document conversations and navigate Grainger online catalog and other systems.
• Capture and forward customer feedback to product teams.

Skills

Electrical experience

Industrial controls

Multi-monitor workflow

Job description

W.W. Grainger, Inc. is seeking a Technical Product Support Specialist for the Electrical category.

This remote role supports customers by phone, helping them select the right products and answer application questions. You will work a set CST schedule, reporting to the Manager, TPS Customer Experience, and collaborate with cross-functional teams. The ideal candidate has 5+ years in electrical systems and automation, comfortable navigating multiple software tools, and a customer-focused approach.