Remote Technical Integration Specialist

Inclusively Remote; United States; Remote; USD 70,000 - 90,000; Full time

Benefits offered by this job

Fully remote team

Unlimited vacation time

Home office stipend

Apple laptops provided

Training and development budget

Parental leave

Job summary

Constructor.io is seeking a Technical Integration Specialist to support a global portfolio of customers by guiding their websites and mobile apps through API integrations and library usage. You will ensure catalogs are correctly configured and collaborate with Customer Success teams to resolve issues.

The role emphasizes onboarding, API education, and effective communication, with a fully remote team and a strong focus on delivering exceptional customer experiences.

Qualifications

• Experience in customer or technical support roles.
• Knowledge of REST-based web services and APIs.
• Excellent communication and interpersonal skills; ability to explain technical concepts to non-technical audiences.
• Detail-oriented with a commitment to delivering exceptional customer support.
• Strong problem-solving skills and proactive issue resolution.

Responsibilities

• Onboarding support – Collaborating with customers to understand their technical integration needs and assist them through the integration process.
• API and library education – Providing expert guidance on integrating with Constructor’s APIs and utilizing open source libraries.
• Troubleshooting – Helping resolve technical challenges and integration issues alongside Customer Success teams.
• Index configuration – Working with customers to ensure their product catalogs are properly configured, including uploading catalog data, configuring facets, searchabilities, sort orders, and retrieving results.
• Communication – Acting as a liaison between customers and other technical resources, responding promptly to inquiries with clear explanations.
• Process improvement – Documenting customer interactions, common issues, and solutions, improving integration documentation and customer onboarding.

Skills

Customer support

REST + APIs

Communication

Problem solving

Detail oriented

Proactive support

Tools

Postman

Browser dev tools

Log analysis

Job description

Constructor.io is seeking a Technical Integration Specialist to support a global portfolio of customers by guiding their websites and mobile apps through API integrations and library usage. You will ensure catalogs are correctly configured and collaborate with Customer Success teams to resolve issues.

The role emphasizes onboarding, API education, and effective communication, with a fully remote team and a strong focus on delivering exceptional customer experiences.