Cloud-Driven Technical Customer Success

Eon; United States; Remote; USD 80,000 - 120,000; Full time

Job summary

A modern data protection firm in the United States is seeking a Technical Customer Success Manager to drive customer success and ownership of the customer lifecycle. The ideal candidate has 3+ years in a technical customer-facing role, with strong hands-on cloud experience and the ability to write scripts. Responsibilities include onboarding customers, building technical solutions, and running ongoing account check-ins to drive adoption. If you enjoy deep technical work and have a commercial mindset, we want to hear from you.

Qualifications

• 3+ years in a technical, customer-facing role such as CSM, TAM, or Solutions Engineer.
• Comfortable working directly in customer environments.
• Experience supporting enterprise customers and complex organizations.

Responsibilities

• Own technical onboarding for new customers.
• Build scripts and configurations to accelerate time-to-value.
• Serve as primary technical contact for a portfolio of customers.

Skills

Strong hands-on cloud experience

Ability to write scripts (Python, Bash, PowerShell)

Strong communication skills

Commercial mindset

Tools

Terraform

Salesforce

Gainsight

Job description

A modern data protection firm in the United States is seeking a Technical Customer Success Manager to drive customer success and ownership of the customer lifecycle. The ideal candidate has 3+ years in a technical customer-facing role, with strong hands-on cloud experience and the ability to write scripts. Responsibilities include onboarding customers, building technical solutions, and running ongoing account check-ins to drive adoption. If you enjoy deep technical work and have a commercial mindset, we want to hear from you.