Remote Consumer Support Specialist (Cybersecurity)

Keeper Security, Inc.; United States; Remote; USD 45,000 - 55,000; Full time

Benefits offered by this job

Medical, Dental & Vision

Employer-Paid Life Insurance

401(k) plan

Generous PTO plan

Above-market annual bonuses

Job summary

A leading cybersecurity company is seeking a passionate Consumer Support Specialist to join their remote support team. In this role, you'll handle customer inquiries through various channels, ensuring high-quality service while guiding consumers about product features. Candidates should have strong communication skills, customer service experience, and proficiency with technology. This position offers a flexible schedule along with competitive benefits, contributing to a vibrant and supportive work environment.

Qualifications

• 1+ years of experience in a customer service or support role.
• Empathetic, patient, and detail-oriented with customer-first mindset.
• Proven success in a high-volume work environment.

Responsibilities

• Resolve user inquiries via phone, email, chat, and screen sharing.
• Document and report trends in customer interactions.
• Maintain quality service in a fast-paced environment.

Skills

Customer service skills

Typing skills (40+ wpm)

Communication skills

Multitasking ability

Organizational skills

Education

Bachelor’s Degree preferred

Tools

Microsoft Office Suite

GSuite

Mac OS

Android OS

Windows OS

Job description

A leading cybersecurity company is seeking a passionate Consumer Support Specialist to join their remote support team. In this role, you'll handle customer inquiries through various channels, ensuring high-quality service while guiding consumers about product features. Candidates should have strong communication skills, customer service experience, and proficiency with technology. This position offers a flexible schedule along with competitive benefits, contributing to a vibrant and supportive work environment.