Remote Technical Business Analyst: Product & Incident Lead

Public Consulting Group; Northern (KY); Hybrid; USD 73,000 - 90,000; Full time

Benefits offered by this job

Medical and dental care benefits

401k

PTO

Parental leave

Bereavement leave

Job summary

Public Consulting Group is seeking a Technical Business Analyst, Product to bridge product management and technical analysis, maintaining a deep understanding of the EDPlan product while translating business needs into developer-ready requirements. This role prioritizes curiosity, problem-solving, and independent initiative.

The position is remote with occasional travel (~10–15%). You will coordinate with engineering and QA, document incidents and outcomes, and contribute to roadmap discussions

Qualifications

• Bachelor's degree in business, information systems, computer science, or related field.
• Experience with incident/defect investigation and client communication.
• Ability to manage multiple priorities under pressure and coordinate across teams.

Responsibilities

• Develop deep knowledge of the EDPlan product and its configuration.
• Facilitate requirements gathering and translate needs into specs, diagrams, and prototypes.
• Own incident management end-to-end and coordinate across teams to resolve issues.
• Lead defect triage, log issues, work with development on root cause and timelines.
• Coordinate with engineering and QA to plan tests and support UAT for new features.
• Serve as primary client liaison for defect status and release timing with clear updates.
• Support product improvements, feature configuration, and roadmap discussions.
• Manage multiple concurrent work streams across products and deadlines.

Skills

Critical thinking

Communication skills

Multitasking

Incident management

Defect triage

Education

Bachelor's degree

Tools

JIRA

ServiceNow

Axure RP

Power BI

SQL

Job description

Public Consulting Group is seeking a Technical Business Analyst, Product to bridge product management and technical analysis, maintaining a deep understanding of the EDPlan product while translating business needs into developer-ready requirements. This role prioritizes curiosity, problem-solving, and independent initiative.

The position is remote with occasional travel (~10–15%). You will coordinate with engineering and QA, document incidents and outcomes, and contribute to roadmap discussions