Education Tech Business Analyst (Remote)

Public Consulting Group; North Carolina; On-site; USD 73,000 - 90,000; Full time

Job summary

Public Consulting Group is seeking a capable Business Analyst/Incident Manager to support education technology products like EDPlan. You will gather requirements, translate needs into specifications, and manage incidents, defects, and releases through cross-functional teams.

You will liaise with clients and engineering, contribute to test planning, and support product improvements and roadmaps with practical, user-focused insights.

Qualifications

• Bachelor's degree in business, information systems, computer science, or related field.
• Strong critical thinking and problem-solving during incident/defect work.
• Ability to manage multiple priorities under pressure with clear client/tech comms.
• Curiosity and willingness to learn a new product and ask thoughtful questions.
• Experience with incident management or product-related work is a plus.

Responsibilities

• Develops a deep, working knowledge of the EDPlan product, including its configuration, behavior, and the impact of requested changes.
• Facilitates core SDLC activities, including requirements gathering and requirement-review sessions, and translates business needs into functional specifications, process and flow diagrams, and wireframes or prototypes.
• Owns incident management from start to finish, including identifying and escalating issues promptly, coordinating across technical and business teams to drive timely resolution, and documenting incidents and outcomes for future reference.
• Leads defect triage and resolution, including logging issues, partnering with development to determine root cause and establish fix timelines, verifying resolutions, and communicating status to closure.
• Coordinates with engineering and QA teams to plan and execute test processes and supports user acceptance testing for new features and releases.
• Serves as a primary point of client communication regarding defect status, incident updates, and release timing, translating technical detail into clear updates for non-technical audiences.
• Supports product improvement efforts, feature configuration, and new implementations or rollouts, and contributes product-informed perspective to roadmap discussions.
• Prioritizes and manages multiple concurrent activity streams, including incidents, defects, and project work, across products and deadlines, escalating issues as appropriate.
• Develops documentation, release notes, end-user communications, and supports internal training for new features.

Skills

Critical thinking

Communication

Stakeholder management

Curiosity

Organizational skills

Attention to detail

Multitasking

Education

Bachelor's degree

Tools

JIRA

ServiceNow

Axure RP

Power BI

SQL

Job description

Public Consulting Group is seeking a capable Business Analyst/Incident Manager to support education technology products like EDPlan. You will gather requirements, translate needs into specifications, and manage incidents, defects, and releases through cross-functional teams.

You will liaise with clients and engineering, contribute to test planning, and support product improvements and roadmaps with practical, user-focused insights.