Technical Account Manager, Southeast

Ladders; United States; Remote; USD 103,000 - 141,000; Full time

Benefits offered by this job

Equity participation

Comprehensive health benefits

Flexible work arrangements

Professional development opportunities

Collaborative and innovative work环境

Job summary

Ladders is seeking a Technical Account Manager, Southeast, to serve as a strategic technical partner for cloud and cloud-security customers. This remote role partners with internal teams to surface needs, improve processes, and drive expansion opportunities across a portfolio of up to 15 customers.

The TAM will blend technical troubleshooting with relationship leadership, delivering measurable success plans and value realization throughout the customer lifecycle.

Qualifications

• 5–8+ years in technical customer-facing roles, preferably in cloud or cloud-security.
• B.S. in Computer Science, Engineering, or equivalent experience.
• Strong understanding of cloud services (AWS, GCP, Azure, OCI).
• Familiarity with cloud-security best practices and threat models.
• Proven track record managing a book of business with 5–10+ customers.
• Excellent communication skills for engaging with stakeholders at all levels.
• Ability to troubleshoot complex technical issues effectively.

Responsibilities

• Serve as a trusted technical advisor throughout the customer journey.
• Drive customer adoption and satisfaction with measurable success plans.
• Monitor and report on customer progress and value realization.
• Capture and advocate for customer needs with internal teams.
• Manage a book of up to 15 customers, identifying expansion opportunities.
• Collaborate cross-functionally to improve processes and customer experience.
• Mentor associate TAMs and contribute to the development of the TAM organization.

Skills

Technical customer-facing experience

Cloud services knowledge

Communication skills

Troubleshooting complex issues

Education

B.S. in Computer Science/Engineering

Job description

For our client, we are seeking a Technical Account Manager, Southeast to join the team of a leader in the Information Technology space.

This role will serve as a strategic technical partner to customers, helping them realize value throughout the lifecycle while strengthening adoption and satisfaction. The position blends technical troubleshooting, relationship management, and value-driven account leadership across a portfolio of cloud and cloud-security customers. You will work closely with internal teams to surface customer needs, improve processes, and support expansion opportunities.

Location: Remote

Compensation: $103,000 - $141,000 annually

Responsibilities

• Serve as a trusted technical advisor throughout the customer journey
• Drive customer adoption and satisfaction with measurable success plans
• Monitor and report on customer progress and value realization
• Capture and advocate for customer needs with internal teams
• Manage a book of up to 15 customers, identifying expansion opportunities
• Collaborate cross-functionally to improve processes and customer experience
• Mentor associate TAMs and contribute to the development of the TAM organization

Qualifications

• 5-8+ years in technical customer-facing roles, preferably in cloud or cloud-security
• B.S. in Computer Science, Engineering, or equivalent experience
• Strong understanding of cloud services (AWS, GCP, Azure, OCI)
• Familiarity with cloud-security best practices and threat models
• Proven track record managing a book of business with 5-10+ customers
• Excellent communication skills for engaging with stakeholders at all levels
• Ability to troubleshoot complex technical issues effectively

Benefits

• Equity participation
• Comprehensive health benefits
• Flexible work arrangements
• Professional development opportunities
• Collaborative and innovative work environment

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.