Technical Account Manager

Ladders; United States; Remote; USD 136,000 - 226,000; Full time

Benefits offered by this job

Annual incentive

Equity awards

Enterprise-level clients

Professional development

Job summary

Ladders is seeking a Technical Account Manager to join a leader in IT payments. The role acts as a trusted technical partner to enterprise clients, guiding issue resolution and service performance while collaborating with internal teams and client stakeholders.

You will support complex payment environments and ensure a strong customer experience in a fully remote setup. Responsibilities include managing playbooks, reporting status for large accounts, explaining payment channels, and developing

Qualifications

• 5+ years in technical account management or client-facing roles in payments and enterprise IT software.
• 7+ years in the merchant services or payments industry, particularly in regulated sectors like utilities.
• 5+ years coordinating technical issue resolution across cross-functional teams.

Responsibilities

• Serve as the technical point of contact for client escalations and operational best practices
• Manage technical playbooks and status reporting for large clients
• Understand and explain various bill delivery methods and payment channels
• Develop insights into client technical strategies and payment service requirements
• Lead investigations and troubleshooting for escalated technical issues
• Collaborate with internal teams and client stakeholders to resolve issues
• Communicate product capabilities to senior management of large clients

Skills

Technical account management

Client-facing communication

Payments domain knowledge

Cross-functional coordination

Data analysis

Root cause analysis

Education

Bachelor's degree in CS/Math/Engineering

Tools

Microsoft Office Suite

Job description

For our client, we are seeking a Technical Account Manager to join the team of a leader in the Information Technology space.

This role will serve as a trusted technical partner to enterprise clients, guiding issue resolution, operational best practices, and ongoing service performance. The position requires close collaboration across internal teams and client stakeholders to support complex payment-related environments and ensure a strong customer experience. Success in this role will come from combining technical problem-solving, clear communication, and a deep understanding of client service needs.

Location: Remote

Compensation: $136,000 – $225,600 annually

Responsibilities

• Serve as the technical point of contact for client escalations and operational best practices
• Manage technical playbooks and status reporting for large clients
• Understand and explain various bill delivery methods and payment channels
• Develop insights into client technical strategies and payment service requirements
• Lead investigations and troubleshooting for escalated technical issues
• Collaborate with internal teams and client stakeholders to resolve issues
• Communicate product capabilities to senior management of large clients

Qualifications

• 5+ years in technical account management or client-facing roles in payments and enterprise IT software
• 7+ years in the merchant services or payments industry, particularly in regulated sectors like utilities
• 5+ years coordinating technical issue resolution across cross-functional teams
• Proficient in Microsoft Office Suite for project tracking and client communications
• Strong ability to communicate complex technical topics to diverse audiences
• Skilled in data analysis and root cause analysis with documentation capabilities
• Bachelor's degree in computer science, mathematics, engineering, or a related field

Benefits

• Annual incentive opportunity potentially including cash bonuses and equity awards
• Opportunity to work with leading technology in the payments industry
• Engagement with large enterprise clients and complex technical challenges
• Professional development opportunities in a dynamic work environment

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.