Enterprise Technical Account Manager – Payments & Impact

Blackbaud; United States; On-site; USD 61,000 - 78,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Remote-flexible workforce

Wellness Programs

401(k) with employer match

Flexible paid time off

Generous Parental Leave

Donations for Doers

Pet insurance, legal and identity保护

Tuition reimbursement program

Job summary

Blackbaud is seeking a Technical Account Manager to serve as the trusted technical partner for enterprise clients using our disbursement service. You will own case intake, coordinate with Payments, Compliance, and Engineering teams, and guide clients from issue to resolution.

You’ll help build the playbook for this growing line of business and ensure accounts stay healthy through ongoing service cadence. The role requires 5+ years in a technical client-facing role, strong knowledge of electronic

Qualifications

• 5+ years in technical account management or similar client-facing technical roles.
• Knowledge of electronic payments, ACH, returns, and reconciliation.
• Experience with APIs and event-driven integrations.
• Ability to read API responses or logs to pinpoint issues.
• Clear written and verbal communication with executives and technical teams.

Responsibilities

• Serve as the single point of contact for enterprise accounts, owning intake and resolution.
• Lead escalations for high-severity payment issues and coordinate internal teams.
• Translate events into actionable steps for clients and internal teams.
• Guide clients through testing, sign-off, and go-live with regular service cadence.
• Develop runbooks and post-incident reviews with banking and compliance teams.

Skills

Technical account management

Technical support escalation

Solutions engineering

APIs integration understanding

Payments and banking operations

Communication with executives

Education

Bachelor/technical degree

Tools

Case management tools

Payment processing systems

Job description

Blackbaud is seeking a Technical Account Manager to serve as the trusted technical partner for enterprise clients using our disbursement service. You will own case intake, coordinate with Payments, Compliance, and Engineering teams, and guide clients from issue to resolution.

You’ll help build the playbook for this growing line of business and ensure accounts stay healthy through ongoing service cadence. The role requires 5+ years in a technical client-facing role, strong knowledge of electronic