Technical Account Manager

FreedomPay; United States; Hybrid; USD 120,000 - 180,000; Full time

Job summary

FreedomPay is seeking a seasoned Technical Account Manager to serve as a trusted technical partner for strategic enterprise clients. You will blend hands-on technical acumen with project management and client engagement to drive successful delivery of complex, global software implementations in a fast-paced SaaS/payments environment.

In this role, you will own end-to-end success for assigned accounts, lead cross-functional delivery streams, manage milestones and budgets, and translate client

Qualifications

• 5+ years in a client-facing technical role within SaaS or payments.
• Strong project and stakeholder management across multiple delivery streams.
• Experience with API-based products, system integrations, and enterprise configurations.
• Excellent communication tailored to technical and non-technical audiences.
• Proficiency in Agile methods; sprint planning and cross-functional coordination.
• Bachelor's degree in CS/Engineering/MIS; PMP or Scrum Master certification preferred.
• Willingness to travel 15–20% within the U.S.

Responsibilities

• Own the full lifecycle of assigned enterprise accounts as primary technical and strategic contact from onboarding through ongoing support.
• Act as internal program manager, driving cross-functional collaboration across Product, Engineering, Integrations, QA, and Support.
• Lead complex software implementations, delivering on time, within scope, and on budget while translating client needs into actionable internal workstreams.
• Run client-facing reviews of delivery progress, usage trends, open items, and optimization opportunities, and produce project documentation including requirements, design specs, release notes, and training materials.
• Track milestones, budgets, and expenditures, support timely invoicing, and coordinate with external vendors, partners, and client-side project managers on dependencies.
• Liaise between Sales, Product, and Engineering to inform roadmap decisions, elevate & resolve issues with urgency, and contribute to playbooks and repeatable TAM processes.

Skills

Client-facing

Project management

Stakeholder management

API integrations

SaaS/payments domain

Agile methodologies

Jira

Azure DevOps

MS Project

Education

Bachelor's degree in CS/Engineering/MIS

PMP or Scrum Master certification preferred

Tools

Jira

Azure DevOps

MS Project

Job description

Role overview

Serve as a trusted technical partner to strategic enterprise clients, blending hands-on technical acumen with project management and client engagement to drive successful delivery of complex, global software implementations. The role owns end-to-end success for assigned accounts, acting as both technical advisor and delivery lead in a fast-paced SaaS or payments environment.

Responsibilities

• Own the full lifecycle of assigned enterprise accounts, serving as the primary technical and strategic point of contact from onboarding through ongoing support.
• Act as an internal program manager, driving cross-functional collaboration across Product, Engineering, Integrations, QA, and Support.
• Lead complex software implementations, delivering on time, within scope, and on budget while translating client needs into actionable internal workstreams.
• Run client-facing reviews of delivery progress, usage trends, open items, and optimization opportunities, and produce project documentation including requirements, design specs, release notes, and training materials.
• Track milestones, budgets, and expenditures, support timely invoicing, and coordinate with external vendors, partners, and client-side project managers on dependencies.
• Liaise between Sales, Product, and Engineering to inform roadmap decisions, elevate & resolve issues with urgency, and contribute to playbooks and repeatable TAM processes.

Requirements

• 5+ years in a client-facing technical role such as Technical Account Manager, IT Project Manager, Solutions Architect, or Implementation Manager within SaaS or payments.
• Strong project and stakeholder management skills, with the ability to juggle multiple high-touch accounts and delivery streams simultaneously.
• Experience with API-based products, system integrations, and enterprise platform configurations.
• Excellent communication skills with the ability to tailor messaging to both technical and non-technical audiences.
• Proficiency in Agile methodologies and tools such as Jira, Azure DevOps, or MS Project, plus hands-on experience with sprint planning and cross-functional coordination.
• Bachelor's degree in Computer Science, Engineering, MIS, or a related field; PMP or Scrum Master certification preferred.
• Willingness to travel up to 15–20% within the U.S.

Nice to have

• Background building or evolving a Technical Account Management function, including playbooks and standard processes.