Account Manager

NEXHR; New Bern (NC); Vor Ort; USD 95.000 - 135.000; Vollzeit

Zusammenfassung

NEXHR is seeking an experienced sales and account management professional to drive profitable growth within pulp/paper and water treatment accounts in the United States. The role focuses on retaining key customers, expanding strategic relationships, and identifying new applications while aligning with commercial and operational objectives.

The candidate will manage forecasts, maintain pipeline health, and lead regional business reviews, partnering with planning, lab, R&D, and supply chain to

Qualifikationen

• Bachelor's degree from four-year college; experience in pulp, paper or water treatment preferred.
• Minimum 5 years in sales or application of chemical products in industry.
• Experience in pulp, paper, and water treatment is advantageous.
• Knowledge of industrial processes relevant to the segment.
• Specific training in pulp/paper science or packaging desired.

Aufgaben

• Drive year-over-year revenue growth through cross-selling and upselling.
• Handle orders and communicate with customers or distributors.
• Identify and commercialize new applications within existing and new customers.
• Maintain retention and strengthen relationships for long-term growth.
• Report sales forecasts using planning tools and manage opportunities in CRM.
• Monitor pipeline health and track opportunities and stage progress.
• Lead business reviews with customers to assess value and alignment.
• Collaborate with service teams to ensure high service standards.

Kenntnisse

Strategic account management

Relationship building

Sales forecasting

Cross-selling

CRM & forecasting tools

Ackumen exposure

Dynamics CRM

Excel

Ausbildung

BA/BS degree

Pulp & Paper / Chemical Engineering / Chemistry / Biology degree preferred

Tools

Dynamics CRM

Ackumen

Excel

Jobbeschreibung

This position is looking for someone who has experience of working in an operational position within a Pulp/Paper mill OR has sold speciality chemicals into a Pulp/Paper or Water Treatment environment.

Position Summary

The purpose of this role is to drive profitable growth, ensuring customer retention, and strengthening relationships within assigned accounts. This role maintains sales with existing customers and identifies new opportunities while ensuring operational and financial performance aligns with company objectives. It serves as the primary point of contact for strategic guidance and account growth.

Key Responsibilities

Revenue Growth & Account Expansion

• Drive year-over-year revenue growth through cross-selling and upselling.
• Handler orders and other requirements by communicating effectively with customers or distributors.
• Identify and commercialize new applications within existing and new customers.
• Prevent attrition and actively maintain relationships to support long-term retention.
• Report sales forecasts using Connected Planning (Ackumen) and manage opportunities in Dynamics.
• Monitor and manage pipeline health, including tracking the number and size of opportunities, conversion rates, and time spent at each stage.
• Drive acquisition of new applications by identifying and securing wins.
• Increase share of wallet across accounts within the region through strategic account development and relationship management.

Account Retention and Relationship Management

• Develop and maintain relationships with key decision makers to enable account penetration.
• Maintain retention rate across assigned accounts, proactively addressing potential attrition risks.
• Conduct regular strategic reviews with key stakeholders to ensure alignment and satisfaction.
• Lead business reviews with customers to assess value delivered and identify opportunities to ensure alignment and satisfaction.

Strategic Account Ownership

• Implement the 8 Business Management Standards (8BMSs) where applicable
• Act as the key point of contact for customer accounts.
• Build multi-level relationships across customer functions (operations, purchasing, etc.).
• Resolve issues promptly and proactively manage account satisfaction.

Internal Collaboration

• Partner with customer service, planning, lab, R&D, and supply chain to align on goals.
• Collaborate with field service teams to ensure high service standards without owning daily execution where applicable.
• Align internally to support commercial strategies and customer needs.
• Implement and adopt Digital enabling tools (Ackumen and Dynamics)

Application Reliability & Service Oversight

• Monitor application results and conduct tests for optimal performance.
• Troubleshoot and resolve process issues quickly.
• Write and maintain accurate service reports.
• Maintain and manage customer equipment to ensure uptime and reliability.

Basic Qualifications

• Bachelor's degree (BA/BS) from four-year college or university or equivalent industrial experience
• Degree: Pulp & Paper, Chemical Engineering, Chemistry, or Biology Degree preferred
• 5 years related experience and/or training in pulp, paper, and water treatment
• Specific training in pulp/paper science or packaging desired
• Knowledge of Industrial Processes related to the segment
• Experience in Sales or application of chemical products in industry