Remote Technical Account Manager, IoT & AI Solutions

Samsara Inc.; United States; Remote; USD 86,000 - 130,000; Full time

Benefits offered by this job

Remote-friendly work model

Professional development stipend

Health and parental leave

Job summary

Samsara is seeking a Technical Account Manager (TAM) to build strong customer relationships, understand customer AI/ML-driven needs, and drive successful outcomes across the Samsara platform. You will be the primary technical interface, coordinating with customers and internal teams to mitigate risks during peak events and support ongoing success.

You will leverage your deep technical literacy across hardware, software, and APIs, and you will collaborate with cross-functional teams to deliver

Qualifications

• Fluency in English is a must.
• 7+ years of experience in technical account management, customer success, or a similar role.
• Bachelor's degree in a technical field or equivalent practical experience.

Responsibilities

• Transform assigned customers’ support experience through technical proficiency and problem solving.
• Act as the primary technical point of contact between Samsara and assigned customers.
• Develop a comprehensive understanding of customers' business operations to align Samsara's solutions with needs.
• Cultivate long-lasting relationships with technical stakeholders within customers’ organizations.
• Be fluent in English to engage with a diverse customer base in North America.
• Maintain accurate records of customer interactions in the system of engagement.
• Participate in scaling the Technical Account Management team and share best practices.
• Be available for occasional travel and after-hours coverage as needed.
• Show a passion for technology and interest in AI/ML and their business applications.
• Embodiment of Samsara’s Operating Values and Principles.

Skills

English fluency

Technical literacy

Written and verbal communication

Customer relationship building

Data-informed business acumen

Bias for action

Dedication to high standards

Python coding

Education

Bachelor's degree in a technical field

Tools

Salesforce

Zendesk

Jira

Gainsight

Tableau

AI (Gemini preferred)

Job description

Samsara is seeking a Technical Account Manager (TAM) to build strong customer relationships, understand customer AI/ML-driven needs, and drive successful outcomes across the Samsara platform. You will be the primary technical interface, coordinating with customers and internal teams to mitigate risks during peak events and support ongoing success.

You will leverage your deep technical literacy across hardware, software, and APIs, and you will collaborate with cross-functional teams to deliver