Remote IoT Technical Account Manager

Samsara; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

Samsara is seeking a Technical Account Manager (TAM) to build a track record of customer success by leveraging technical expertise, business acumen, and English fluency. You will manage relationships with customers and account teams, develop a deep understanding of implementations, and align Samsara solutions to customer needs.

You will be the primary technical interface, coordinate with internal and external stakeholders, and help mitigate risk during critical events.

Qualifications

• 7+ years of experience in technical account management, customer success, or a similar role.
• Bachelor's degree in a technical field or equivalent practical experience.
• Exceptional technical literacy with hardware, software and AI technology.
• Strong written and verbal communication and ability to build customer relationships.
• Business acumen with data-informed approach to customer needs.
• Bias for action, ownership, and insistence on high standards.

Responsibilities

• Transform customer support experience through technical proficiency and problem solving across Samsara products (APIs, hardware, software).
• Serve as primary technical point of contact between Samsara and customers; ensure requirements and objectives are met.
• Develop deep understanding of customers’ operations to align Samsara solutions and identify growth opportunities.
• Build long-lasting relationships with technical stakeholders and act as a trusted advisor.
• Maintain accurate account records in the system of engagement.
• Contribute to scaling and knowledge sharing within the TAM team.
• Occasionally travel to customer sites and support after-hours as needed.

Skills

English fluency

TAM/CS experience

Customer relationship management

Technical literacy

Strong communication

Problem solving

Python coding (nice-to-have)

Education

Bachelor's degree in technical field

Tools

Salesforce

Zendesk

Jira

Gainsight

Tableau

AI (Gemini) experience

Job description

Samsara is seeking a Technical Account Manager (TAM) to build a track record of customer success by leveraging technical expertise, business acumen, and English fluency. You will manage relationships with customers and account teams, develop a deep understanding of implementations, and align Samsara solutions to customer needs.

You will be the primary technical interface, coordinate with internal and external stakeholders, and help mitigate risk during critical events.