Remote Technical Account Manager for Enterprise AI Security

Ambient.ai; United States; Remote; USD 120,000 - 190,000; Full time

Benefits offered by this job

Stock options

Health + welfare package

Flexible time off

Winter Break

Latest tech & swag

Remote-friendly culture

Team connection events

Job summary

Ambient.ai is seeking a Technical Account Manager to own the customer success journey from post-sale through adoption, renewal, and expansion for large enterprise clients. This hybrid role blends customer success with technical account leadership, ensuring alignment between Ambient’s AI platform and customers’ security, IT, and operations teams.

You will guide deployment, onboarding, testing, and training, translating capabilities into measurable outcomes while maintaining momentum post go-live.

Qualifications

• 7+ years in a customer-facing role such as Technical Account Management, Solutions Engineering, Customer Success, or similar.
• Experience managing multi-stakeholder programs in enterprise environments.
• Ability to rapidly learn sophisticated, configurable technology and how it fits within client ecosystems.

Responsibilities

• Own customer outcomes from post-sale implementation through renewal, adoption, and expansion.
• Lead customers through deployment, onboarding, testing, training, and rollout.
• Define goals and measurable outcomes with security, IT, and operations teams.
• Develop deep proficiency in the Ambient.ai platform and apply it to real-world use cases.
• Break down complex problems into actionable next steps and align teams cross-functionally.
• Build trusted relationships with daily users and executives.
• Capture feedback to influence product, process, and GTM improvements.
• Identify opportunities to deepen impact and expand partnerships over time.
• Travel up to 30%.

Skills

Customer-facing TAM/CS role

Enterprise SaaS

Security domain knowledge

Cross-functional leadership

Strong communication

Ownership & initiative

Job description

Ambient.ai is seeking a Technical Account Manager to own the customer success journey from post-sale through adoption, renewal, and expansion for large enterprise clients. This hybrid role blends customer success with technical account leadership, ensuring alignment between Ambient’s AI platform and customers’ security, IT, and operations teams.

You will guide deployment, onboarding, testing, and training, translating capabilities into measurable outcomes while maintaining momentum post go-live.