Remote Technical Account Manager, Digital Pathology
Ibex Medical Analytics
A complete application in a minute
Tailored resume and cover letter, ready to send.
Job summary
Ibex Medical Analytics is seeking a Technical Account Manager to own end-to-end customer relationships across technical and business dimensions in a remote US role. You will lead onboarding, drive adoption, and coordinate cross-functional efforts with Product, R&D, and Sales to maximize value for healthcare providers.
You will manage account health, mitigate risks, and engage senior stakeholders while working ~25% travel and aligning with US Eastern Time hours.
Qualifications
- Bachelor’s or Master’s degree.
- 3+ years in Technical Account Manager or similar role in Digital Pathology/healthcare IT.
- Experience owning full customer lifecycle from onboarding to growth.
- Experience with customer relationships and account health management.
- Strong English communication; willingness to travel ~25% and US Eastern Time hours.
Responsibilities
- Own assigned accounts end-to-end across technical and business dimensions.
- Lead onboarding and implementation, including deployments and integrations.
- Serve as primary contact for customers with stakeholders.
- Drive adoption and value realization, monitor usage.
- Manage account health and mitigate risks; coordinate issue resolution.
- Provide hands-on technical support when needed.
Skills
Education
Job description
Ibex Medical Analytics is seeking a Technical Account Manager to own end-to-end customer relationships across technical and business dimensions in a remote US role. You will lead onboarding, drive adoption, and coordinate cross-functional efforts with Product, R&D, and Sales to maximize value for healthcare providers.
You will manage account health, mitigate risks, and engage senior stakeholders while working ~25% travel and aligning with US Eastern Time hours.
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
