Remote Technical Account Manager: AI Cancer Diagnostics

Ibex Medical Analytics

United States

Remote

USD 120,000 - 160,000

Full time

14 days+

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Job summary

Ibex Medical Analytics seeks a Technical Account Manager to own the customer journey for our AI-powered cancer diagnostics platform. You will lead onboarding, deployment, adoption, and ongoing success with hospital and clinical stakeholders, coordinating across Product, R&D, and Support.

Requirements include 3+ years in technical customer-facing roles in healthcare IT, strong communication, and HIPAA-aware cloud knowledge. This is a US-based remote role with travel to client sites as needed.

Qualifications

3+ years in technical account management or similar customer-facing role in healthcare IT.
Experience managing full customer lifecycle from onboarding to go-live and expansion.
Strong communication with senior stakeholders, including C-suite.
Knowledge of HIPAA and cloud-based healthcare data privacy.

Responsibilities

Own assigned customer accounts across the lifecycle, combining technical account management and customer success.
Lead onboarding and deployment, including configuration, integrations, and cross-team coordination.
Serve as primary contact, building trusted relationships with technical, operational, and business stakeholders.
Drive adoption by understanding workflows, monitoring usage, and identifying improvements.
Own account health, identify risks, and implement mitigation plans for ongoing success.
Coordinate issue resolution with Support, Product, and R&D; provide hands-on troubleshooting when needed.