Remote Technical Account Manager — AI DLP & Security

Planet Green Search; Seattle (WA); On-site; USD 110,000 - 160,000; Full time

Job summary

Planet Green Search is seeking a Technical Account Manager to own a portfolio of enterprise customers from deployment to expansion. You will act as the primary technical advisor, ensuring successful adoption, engaged usage, and measurable value from the platform.

You will work with engineering, IT/security, and executives to resolve issues, drive successful outcomes, and contribute to scalable TAM processes.

Qualifications

• 6+ years in Technical Account Management, Customer Success Engineering, or similar post-sales technical role at a B2B SaaS company.
• Proven ability to manage a portfolio of complex enterprise accounts simultaneously.
• Strong technical aptitude: logs, CLI, integrations, network/endpoint architecture.
• Experience deploying or supporting endpoint security, DLP, CASB or related products is a strong plus.
• Familiarity with enterprise IT environments (AD, MDM tools, VDI, cloud storage).
• Excellent written and verbal communication; capable of executive-level reviews.
• Proven track record of deployment completion and measurable outcomes.
• Experience with regulated industries is preferred.

Responsibilities

• Own a portfolio of enterprise accounts post-sale; be the primary technical and relationship point of contact.
• Drive deployment completion, platform adoption, and measurable business outcomes.
• Lead recurring implementation syncs, QBRs, and executive check-ins with stakeholders.
• Monitor customer health signals and intervene before issues escalate.
• Manage customer escalations with urgency and clear communication.

Skills

Technical account management

Portfolio management

Communication skills

Endpoint security knowledge

DLP/CASB familiarity

IT environment knowledge

Problem solving

Travel readiness

Job description

Planet Green Search is seeking a Technical Account Manager to own a portfolio of enterprise customers from deployment to expansion. You will act as the primary technical advisor, ensuring successful adoption, engaged usage, and measurable value from the platform.

You will work with engineering, IT/security, and executives to resolve issues, drive successful outcomes, and contribute to scalable TAM processes.