Remote Technical Account Leader for AI Platform

n8n; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive compensation

Equity ownership

30 days vacation (Europe)

20 vacation days (US)

401(k) retirement plan with 4% match (US)

Health & wellness benefits (US)

Career development budget

Remote-first work environment

Job summary

n8n is looking for a Technical Account Manager to manage the success of strategic customers. You will act as their dedicated technical advisor, ensuring efficient platform operations and enhancing customer satisfaction through proactive risk management and support.

The ideal candidate will possess strong technical account leadership skills, a deep understanding of cloud infrastructure, and the ability to communicate complex topics clearly. Join n8n to play a vital role in shaping automation infrastructure for our clients.

Qualifications

• Strong experience in Technical Account Management or similar customer-facing role.
• Deep understanding of cloud infrastructure and distributed systems.
• Experience diagnosing performance and scalability challenges in production.

Responsibilities

• Own technical success of strategic top tier customers.
• Continuously assess customer deployments for risks and improvements.
• Oversee technical support intake and critical incidents.

Skills

Technical account leadership

Infrastructure and platform expertise

Production troubleshooting

Clear technical communication

Stakeholder management

Cross-functional collaboration

DevOps and infrastructure experience

Tools

Docker

Kubernetes

Job description

n8n is looking for a Technical Account Manager to manage the success of strategic customers. You will act as their dedicated technical advisor, ensuring efficient platform operations and enhancing customer satisfaction through proactive risk management and support.

The ideal candidate will possess strong technical account leadership skills, a deep understanding of cloud infrastructure, and the ability to communicate complex topics clearly. Join n8n to play a vital role in shaping automation infrastructure for our clients.