Senior Technical Account & Adoption Lead

Seven AI; Boston (MA); On-site; USD 120,000 - 160,000; Full time

Job summary

Seven AI is seeking a Technical Account Manager to be the primary business and technical partner for customers. You will own onboarding, adoption, and expansion readiness while shaping strategy and ensuring value realization.

You will collaborate with Product, Engineering, and Sales to align stakeholders, guide technical enablement, and drive long-term customer success across security workflows. This role combines customer success leadership with technical depth in a fast-growing environment.

Qualifications

• 5+ years in Technical Account Management or related customer-facing roles (CS/solutions engineering).
• Experience with enterprise customers in cybersecurity/AI or complex tech environments.
• Strong program management to align stakeholders, workstreams, milestones.
• Technical fluency with workflows, integrations, APIs, platform implementations, and operational systems.
• Ability to translate technical concepts into clear business value for executives.

Responsibilities

• Own the end-to-end post-sale customer lifecycle: onboarding, adoption, value realization, expansion readiness.
• Build and drive success plans, stakeholder maps, program milestones, cross-functional workstreams.
• Lead onboarding execution and operational enablement activities.
• Tailor solutions during onboarding to maximize long-term customer success and value realization.
• Maintain ownership of customer environments, including platform configuration and workflow creation.
• Monitor customer health and platform performance; address degradations.
• Drive adoption by maturing workflows and expanding usage over time.
• Manage customer communications: reviews, QBRs, and executive discussions.
• Handle risks, blockers, and escalations with cross-functional coordination.
• Provide initial technical guidance and enablement to customers.

Skills

Technical Account Mgmt

Customer Success

Solutions Engineering

Program Management

Stakeholder Management

Technical Fluency

Tools

APIs

Job description

Seven AI is seeking a Technical Account Manager to be the primary business and technical partner for customers. You will own onboarding, adoption, and expansion readiness while shaping strategy and ensuring value realization.

You will collaborate with Product, Engineering, and Sales to align stakeholders, guide technical enablement, and drive long-term customer success across security workflows. This role combines customer success leadership with technical depth in a fast-growing environment.