Client Service Pro — Remote-Ready Tech Support & Escalations

ChristianTech; Lancaster, Northern (Lancaster County, KY); Hybrid; USD 42,000 - 66,000; Full time

Benefits offered by this job

Profit sharing

Healthcare options

401K retirement plan with generous公司m

Generous PTO

Weekly company provided lunches

Work from home flexibility

Job summary

Intulse is seeking a capable technical support specialist to join our UCaaS client service team in Lancaster, PA. You will handle escalated tickets, guide peers, and respond to client requests by phone and helpdesk tools, ensuring reliable communication solutions.

We value thoroughness, dependability, and the ability to learn quickly. The role offers hybrid work with minimum two days in the Lancaster office and opportunities to grow with VOIP and networking exposure.

Qualifications

• 2+ years in a technical support role (Level 1/Level 2), help desk, or MSP environment.
• Strong understanding of TCP/IP, DNS, DHCP, firewalls, VLANs, and basic routing/switching.
• Ability to explain technical issues to non-technical users.
• Comfort with reading logs and error messages.
• Willingness to learn quickly in a self-directed environment.
• Excellent communication and patience in stressful situations.

Responsibilities

• Handle escalated support tickets requiring advanced diagnosis and resolution
• Act as a technical resource for team members, providing guidance on more advanced issues
• Respond to client requests via phone and helpdesk software
• Have a deep understanding of our system's capabilities so you can combine our features in new and creative ways to create the communication experiences that our clients desire

Skills

Technical support experience

Networking fundamentals

Client communication

Troubleshooting

Time management

Self-directed learning

2+ years in technical support (Level 1

Job description

Intulse is seeking a capable technical support specialist to join our UCaaS client service team in Lancaster, PA. You will handle escalated tickets, guide peers, and respond to client requests by phone and helpdesk tools, ensuring reliable communication solutions.

We value thoroughness, dependability, and the ability to learn quickly. The role offers hybrid work with minimum two days in the Lancaster office and opportunities to grow with VOIP and networking exposure.