Remote Tech Support Specialist — Tax Software & SQL

Harris Computer; Utah; Remote; USD 34,000 - 39,000; Full time

Job summary

Harris Computer in Utah is seeking a Support Specialist to provide application support to customers and internal teams. You will investigate, resolve complex questions about the database and functions of our products, and help expand our knowledge base.

You will work with product and engineering, train customers at user events, and collaborate with Account Managers on contracted services. A background in SQL, Excel, and Crystal Reports is preferred, with 3+ years in customer service.

Qualifications

• 3+ years of customer service experience.
• Able to learn new software quickly and build rapport with customers.
• Strong typing and computer proficiency.

Responsibilities

• Work directly with customers to resolve issues.
• Assess software configurations to identify resolutions per guidelines.
• Document processes and report in the client tracking system.
• Collaborate with team and train customers on product usage.
• Document enhancements and defects with product/engineering teams.
• Support account managers with contracted services.
• Review processes for continuous improvement.
• Handle confidential information per policy.

Skills

SQL

T-SQL

Customer service

Communication

Excel

Tools

Crystal Reports

Microsoft SQL Server

Job description

Harris Computer in Utah is seeking a Support Specialist to provide application support to customers and internal teams. You will investigate, resolve complex questions about the database and functions of our products, and help expand our knowledge base.

You will work with product and engineering, train customers at user events, and collaborate with Account Managers on contracted services. A background in SQL, Excel, and Crystal Reports is preferred, with 3+ years in customer service.