Remote Tech Support Specialist - SQL & Tax Software

Harris Computer; Eagle (ID); Hybrid; USD 34,000 - 39,000; Full time

Job summary

Harris Computer seeks a Support Specialist to provide application support for customers and internal teams. You will investigate issues, contribute to knowledge, and act as a liaison between customers and the company while collaborating with R&D. Experience with SQL, Excel, and Crystal Reports is valued.

The role operates in a professional office or remote home office environment in the Eagle, ID area. A 3+ year customer service background and strong communication skills are required to deliver

Qualifications

• 3+ years in a customer service role.
• Professional and friendly attitude with strong rapport skills.
• Ability to learn and navigate new software quickly.
• Typing skills and computer proficiency.

Responsibilities

• Answer complex questions on the function and usage of our products.
• Provide application support to customers and internal teams.
• Document processes and contribute to knowledge base.
• Collaborate with product and engineering to document enhancements.
• Create and conduct customer trainings on functionality.
• Log and track support issues in the client tracking system and ensure timely resolutions.
• Assist Account Managers to process and track contracted services.
• Review support processes for continuous improvement.

Skills

Customer Focus

Typing skills

Ability to learn quickly

Tools

SQL

Excel

Crystal Reports

Job description

Harris Computer seeks a Support Specialist to provide application support for customers and internal teams. You will investigate issues, contribute to knowledge, and act as a liaison between customers and the company while collaborating with R&D. Experience with SQL, Excel, and Crystal Reports is valued.

The role operates in a professional office or remote home office environment in the Eagle, ID area. A 3+ year customer service background and strong communication skills are required to deliver