Remote Tech Support Specialist — SQL & Relativity

Relativity; Michigan; Hybrid; USD 54,000 - 80,000; Full time

Benefits offered by this job

Annual performance bonus

Long-term incentives

Job summary

Relativity is seeking an Application Analyst in Customer Support to diagnose, troubleshoot, and resolve complex software and network issues for both technical and non-technical customers. The role involves frequent phone and email communications and requires strong customer service skills, SQL, and Windows/network platform knowledge.

The position reports to the Manager of Product Support and offers a 9-hour Monday-Friday shift with a 1-hour meal break, in a Remote/Hybrid setup.

Qualifications

• Experience with technical support in a software/SaaS environment.
• Strong SQL and database knowledge.
• Familiarity with Salesforce and product support workflows.

Responsibilities

• Handle incoming customer requests and triage incidents.
• Troubleshoot and resolve software and network-related issues.
• Create, categorize, and track tickets with accurate Salesforce documentation.
• Maintain timely communication with customers according to SLAs.
• Collaborate across verticals and inform management of issues affecting performance.

Skills

Application Management

Database Management

Project Management

Requirements Gathering

Software Development

SDLC

SQL

System Implementations

Systems Analysis

Technical Support

Tools

Salesforce

Job description

Relativity is seeking an Application Analyst in Customer Support to diagnose, troubleshoot, and resolve complex software and network issues for both technical and non-technical customers. The role involves frequent phone and email communications and requires strong customer service skills, SQL, and Windows/network platform knowledge.

The position reports to the Manager of Product Support and offers a 9-hour Monday-Friday shift with a 1-hour meal break, in a Remote/Hybrid setup.