Evening Remote Tech Support Specialist - SQL & Relativity

Relativity; Northern (KY); Hybrid; USD 54,000 - 80,000; Full time

Benefits offered by this job

Annual performance bonus

Long-term incentives

Remote/Hybrid work arrangement

Job summary

Relativity is seeking an Application Analyst in Customer Support to provide specialized technical assistance across product verticals. You will diagnose and troubleshoot software and network issues, communicate with customers by phone and email, and maintain ticket records in Salesforce.

A strong customer-service mindset and Relativity knowledge are essential. You will work within a 9-hour shift from 1pm-2am CST, with a meal break and a shift differential.

Qualifications

• Proven customer support experience, ideally in tech or SaaS.
• Able to diagnose and troubleshoot technical issues.
• Experience with SQL, Relativity platform, and basic network/window troubleshooting.

Responsibilities

• Handle incoming customer requests via phone and email.
• Create, update, escalate, and close tickets in Salesforce.
• Develop product knowledge and work with seniors to resolve complex incidents.
• Maintain accurate ticket documentation for reporting and SLAs.
• Inform management about issues affecting performance and project status.

Skills

SQL

Relativity platform

Customer service

Troubleshooting

Ticket management

Salesforce

Windows

Networking

Tools

Salesforce

Relativity Certifications

Job description

Relativity is seeking an Application Analyst in Customer Support to provide specialized technical assistance across product verticals. You will diagnose and troubleshoot software and network issues, communicate with customers by phone and email, and maintain ticket records in Salesforce.

A strong customer-service mindset and Relativity knowledge are essential. You will work within a 9-hour shift from 1pm-2am CST, with a meal break and a shift differential.