Remote Technical Support Analyst - SQL & Relativity

Relativity; Utah; Hybrid; USD 54,000 - 80,000; Full time

Job summary

Relativity is seeking an Application Analyst in Customer Support who provides specialized technical assistance across a product vertical. You will diagnose, troubleshoot, and resolve software and network issues, while engaging customers by phone and email with a focus on service quality.

Responsibilities include creating, updating, and resolving tickets in Salesforce, maintaining accurate records, and escalating complex incidents.

Qualifications

• Experience in technical support for SaaS or software products.
• Proficiency in SQL and Windows networking basics.
• Strong communication and ticket management skills.

Responsibilities

• Handle incoming customer requests; respond to information requests and triage incidents.
• Document resolutions and update Salesforce records.
• Collaborate with product teams to ensure quality service.
• Adhere to SLAs and report on performance.

Skills

SQL

Relativity platform knowledge

Troubleshooting

Customer service

Communication (phone/email)

Salesforce

Tools

Salesforce

Relativity platform

Job description

Relativity is seeking an Application Analyst in Customer Support who provides specialized technical assistance across a product vertical. You will diagnose, troubleshoot, and resolve software and network issues, while engaging customers by phone and email with a focus on service quality.

Responsibilities include creating, updating, and resolving tickets in Salesforce, maintaining accurate records, and escalating complex incidents.