Remote Technical Support Specialist - SQL & Relativity

Relativity; Minnesota; Hybrid; USD 54,000 - 80,000; Full time

Job summary

Relativity is seeking an Application Analyst in Customer Support to diagnose, troubleshoot, and resolve complex software and network issues for a diverse customer base. You will handle tickets, provide timely updates, and strengthen knowledge of Relativity products.

You will work in a remote/hybrid environment with a 9-hour shift window and a compensation package that includes base pay and bonus opportunities. Strong communication and customer-service skills are essential for success.

Qualifications

• Must have strong SQL, troubleshooting, and product knowledge across Relativity offerings.
• Experience with customer service in a tech/SaaS environment and ability to communicate with both technical and non-technical users.
• Familiarity with Salesforce to log and track issues and resolutions.

Responsibilities

• Create, assign, and manage support tickets within the product vertical.
• Diagnose and resolve software and network-related issues, escalating when needed.
• Maintain accurate ticket records in Salesforce and communicate status within SLAs.
• Collaborate with cross-functional teams to ensure timely and quality service.

Skills

SQL

Relativity platform knowledge

Salesforce

Customer service

Troubleshooting

Time management

Relativity certifications

Tools

Windows

Job description

Relativity is seeking an Application Analyst in Customer Support to diagnose, troubleshoot, and resolve complex software and network issues for a diverse customer base. You will handle tickets, provide timely updates, and strengthen knowledge of Relativity products.

You will work in a remote/hybrid environment with a 9-hour shift window and a compensation package that includes base pay and bonus opportunities. Strong communication and customer-service skills are essential for success.