Remote Tech Support Specialist - SQL & Windows

Relativity; Arizona; Hybrid; USD 54,000 - 80,000; Full time

Job summary

Relativity is seeking an Application Analyst in Customer Support to provide specialized technical assistance across a product vertical. You will diagnose and resolve complex software and network issues while communicating with customers by phone and email, leveraging SQL, Windows, and Relativity knowledge.

The role emphasizes accurate ticket handling in Salesforce, SLAs, and collaboration with cross-functional teams.

Qualifications

• Strong technical troubleshooting skills with SQL, Windows, and networking basics.
• Customer-service oriented with experience in SaaS support.
• Ability to manage multiple tickets with accuracy and prioritize work.
• Relativity certifications are a plus.

Responsibilities

• Technical Support & Troubleshooting: Handle incoming customer requests, perform triage, and resolve incidents.
• Knowledge Expertise: Develop expertise in Relativity products and collaborate with senior team members.
• Ticket Management: Create, categorize, update, elevate, and document tickets in Salesforce.
• Communication: Maintain responsive communication with customers and adhere to SLAs.
• Collaboration & Reporting: Work with colleagues across verticals and inform management of issues.

Skills

Application Management

Database Management

Project Management

Requirements Gathering

Software Development

SDLC

SQL

System Implementations

Systems Analysis

Technical Support

Job description

Relativity is seeking an Application Analyst in Customer Support to provide specialized technical assistance across a product vertical. You will diagnose and resolve complex software and network issues while communicating with customers by phone and email, leveraging SQL, Windows, and Relativity knowledge.

The role emphasizes accurate ticket handling in Salesforce, SLAs, and collaboration with cross-functional teams.