Remote Technical Support Specialist - SQL & Relativity

Relativity; Nevada (IA); Hybrid; USD 54,000 - 80,000; Full time

Benefits offered by this job

Annual performance bonus

Long-term incentives

Job summary

Relativity is seeking an Application Analyst in Customer Support to provide advanced technical assistance across our product vertical. You will diagnose, troubleshoot, and resolve software and network issues while engaging customers by phone and email.

Daily you will create and manage support tickets in Salesforce, escalate to other teams as needed, document solutions, and maintain SLA compliance. Knowledge of SQL, Windows platforms, and Relativity products is essential; certifications are a

Qualifications

• Experience in technical support within a tech or SaaS environment.
• Ability to diagnose and resolve software and network issues.
• Familiarity with SQL and Relativity products.

Responsibilities

• Handle incoming customer requests; respond to information requests and fulfill service requests.
• Create, categorize, update, elevate, and resolve tickets with accurate Salesforce documentation.
• Maintain responsive communication with customers and adhere to SLAs.
• Inform management of significant issues impacting performance or project progress.

Skills

SQL

Relativity platform

Troubleshooting

Customer service

Salesforce

Windows

Networking

Tools

Salesforce

Job description

Relativity is seeking an Application Analyst in Customer Support to provide advanced technical assistance across our product vertical. You will diagnose, troubleshoot, and resolve software and network issues while engaging customers by phone and email.

Daily you will create and manage support tickets in Salesforce, escalate to other teams as needed, document solutions, and maintain SLA compliance. Knowledge of SQL, Windows platforms, and Relativity products is essential; certifications are a