Remote Tech Support Specialist - Pacific Time

Infinity; United States; Remote; USD 52,000 - 78,000; Full time

Benefits offered by this job

Medical insurance

Prescription insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid time off

Job summary

Infinity provides a highly customizable software platform that supports financial services access. This role involves handling support requests across phone, chat, and email, triaging and resolving issues efficiently.

You will research complex issues using historical data and internal knowledge, and participate in team meetings, training, and knowledge-sharing activities while working remotely aligned with Pacific Time.

Qualifications

• At least 2 years of technical customer support experience in a fast-paced environment.
• Availability to work 9:00 a.m. to 5:00 p.m. Pacific Time.
• Proficiency with Microsoft Office, databases, and remote access tools.
• Full-time, fully remote role aligned with Pacific Time.
• Medical, prescription, dental, and vision insurance.
• 401(k) retirement savings plan and paid time off.

Responsibilities

• Manage incoming support requests across phone, chat, and email, triaging and resolving issues efficiently.
• Research complex issues using historical data and internal knowledge.
• Participate in team meetings, training, and knowledge-sharing activities.

Skills

Technical customer support

Fast-paced environment adaptability

Tools

Microsoft Office

Databases

Remote access tools

Job description

Infinity provides a highly customizable software platform that supports financial services access. This role involves handling support requests across phone, chat, and email, triaging and resolving issues efficiently.

You will research complex issues using historical data and internal knowledge, and participate in team meetings, training, and knowledge-sharing activities while working remotely aligned with Pacific Time.