Remote Tech Support Specialist — iOS/macOS

VXI Global Solutions; Kentucky; Remote; USD 23,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Phone plan allowance

Referral program

Job summary

VXI Global Solutions is seeking talented individuals for a customer support role in a fast-paced, tech-focused environment. You will help customers by diagnosing and solving issues across iOS, macOS, smartphones, tablets, and PCs, delivering tailored solutions during each interaction.

Ideal candidates have strong communication skills, a calm under pressure mindset, and a willingness to learn. This remote-friendly position offers paid training, health insurance, and opportunities for growth

Qualifications

• Experience in customer support or technical assistance.
• Strong verbal and written communication skills.
• Problem-solving abilities with a flexible, adaptable approach to challenges.
• Ability to navigate multiple software tools and systems to resolve issues.

Responsibilities

• Handle customer inquiries via phone, delivering tailored solutions to technical issues.
• Communicate clearly and effectively, both verbally and in writing, ensuring each interaction exceeds expectations.
• Diagnose, troubleshoot, and resolve issues related to iOS, macOS, smartphones, tablets, or PCs.
• Use multiple systems to research and deliver efficient, real-time solutions.
• Collaborate with fellow advisors to share expertise, solve problems, and achieve team goals.

Skills

Customer service

Technical troubleshooting

Communication

Time management

Tools

CRM software

Ticketing systems

Job description

VXI Global Solutions is seeking talented individuals for a customer support role in a fast-paced, tech-focused environment. You will help customers by diagnosing and solving issues across iOS, macOS, smartphones, tablets, and PCs, delivering tailored solutions during each interaction.

Ideal candidates have strong communication skills, a calm under pressure mindset, and a willingness to learn. This remote-friendly position offers paid training, health insurance, and opportunities for growth