Remote Tech Support Specialist — Help Users Thrive

VXI Global Solutions; Louisiana; Remote; USD 20,664,000 - 27,552,000; Full time

Benefits offered by this job

Performance-based incentives

Health insurance (medical, dental, and

Referral for Life Program

Dynamic virtual work environment

Equal Opportunity Employer

Job summary

VXI Global Solutions in the United States (Louisiana) is seeking a customer-focused technical support specialist to help customers via phone, diagnosing issues with iOS, macOS, smartphones, tablets, or PCs and guiding them to effective solutions.

You will use multiple systems, adapt your communication style, and contribute to a collaborative team focused on growth, with paid training, incentives, and a comprehensive health plan.

Qualifications

• Proven experience in customer support or technical assistance, ideally in a call center setting.
• Strong verbal and written communication skills.
• Problem-solving abilities with a flexible, adaptable approach to challenges.
• Confidence in navigating multiple software tools and systems to resolve issues.
• A self-motivated attitude with effective time management skills.

Responsibilities

• Handle customer inquiries via phone, delivering tailored solutions to technical issues.
• Communicate clearly and effectively, both verbally and in writing, ensuring each interaction exceeds expectations.
• Diagnose, troubleshoot, and resolve issues related to iOS, macOS, smartphones, tablets, or PCs.
• Use multiple systems to research and deliver efficient, real-time solutions.
• Connect with a diverse range of customers by adjusting your communication style to meet their needs.
• Recognize and respond to verbal and non-verbal cues to provide an enhanced support experience.
• Collaborate with fellow advisors to share expertise, solve problems, and achieve team goals.

Skills

Customer support

Technical troubleshooting

Verbal and written communication

Time management

Team collaboration

Job description

VXI Global Solutions in the United States (Louisiana) is seeking a customer-focused technical support specialist to help customers via phone, diagnosing issues with iOS, macOS, smartphones, tablets, or PCs and guiding them to effective solutions.

You will use multiple systems, adapt your communication style, and contribute to a collaborative team focused on growth, with paid training, incentives, and a comprehensive health plan.