Remote Tech Support Specialist

Jobs for Humanity; United States; Remote; USD 23,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Cell phone stipend

Referral bonuses

Job summary

VXI Global Solutions is seeking a Technical Support Advisor for a remote call center role. You’ll assist customers with technical issues, guiding them through solutions and ensuring a positive experience.

The position emphasizes high-quality communication, problem-solving across iOS, macOS, smartphones, and PCs, and collaboration with the team to meet goals. Training is provided and benefits are available.

Qualifications

• Experience in customer-facing roles, such as in a call center or support environment.
• Solid understanding of iOS, macOS, smartphones, tablets, or PCs and a passion for troubleshooting.
• Strong verbal and written communication skills in a fast-paced environment.
• Ability to manage time effectively and stay organized under pressure.

Responsibilities

• Handle customer inquiries via phone or chat, delivering tailored solutions to technical issues.
• Diagnose, troubleshoot, and resolve issues across Apple devices and PCs using multiple systems.

Skills

Customer service

Technical troubleshooting

Communication skills

Time management

Tools

CRM software

Job description

VXI Global Solutions is seeking a Technical Support Advisor for a remote call center role. You’ll assist customers with technical issues, guiding them through solutions and ensuring a positive experience.

The position emphasizes high-quality communication, problem-solving across iOS, macOS, smartphones, and PCs, and collaboration with the team to meet goals. Training is provided and benefits are available.