Remote Technical Support Specialist

VXI Global Solutions; South Carolina; Remote; USD 21,000 - 26,000; Full time

Benefits offered by this job

Health insurance

Phone plan allowance ($25/month perライン

Referral for Life program

Paid training

Career advancement opportunities

Diversity & Equal Opportunity Employer

Job summary

VXI Global Solutions is seeking a customer-focused technical support specialist to assist users with iOS, macOS, smartphones, tablets, or PCs. You’ll diagnose issues, provide clear guidance, and work across multiple systems to deliver real-time solutions.

Join a dynamic virtual team that values growth, training, and collaboration. The role offers paid training, career advancement opportunities, and a supportive work culture within a globally recognized technology leader.

Qualifications

• Experience in customer-facing roles, such as in a call center or support environment (volunteer or academic experience counts too!).
• A solid understanding of iOS, macOS, smartphones, tablets, or PCs—and a passion for troubleshooting.
• Stay professional and composed in high-pressure situations, even when faced with criticism or setbacks.
• Open to feedback and coaching, with a drive to continuously improve and excel.

Responsibilities

• Handle customer inquiries via phone, delivering tailored solutions to technical issues.
• Communicate clearly and effectively, both verbally and in writing, ensuring each interaction exceeds expectations.
• Diagnose, troubleshoot, and resolve issues related to iOS, macOS, smartphones, tablets, or PCs.
• Use multiple systems to research and deliver efficient, real-time solutions.
• Collaborate with fellow advisors to share expertise, solve problems, and achieve team goals.

Skills

Customer support

Verbal communication

Written communication

Troubleshooting

Time management

Adaptability

Tech-savvy

Tools

CRM software

Ticketing systems

Job description

VXI Global Solutions is seeking a customer-focused technical support specialist to assist users with iOS, macOS, smartphones, tablets, or PCs. You’ll diagnose issues, provide clear guidance, and work across multiple systems to deliver real-time solutions.

Join a dynamic virtual team that values growth, training, and collaboration. The role offers paid training, career advancement opportunities, and a supportive work culture within a globally recognized technology leader.